1. Agreement to Terms

By accessing or using the Nurtura Health website at nurturahealth.ca (“the Site”) or engaging our home care services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Site or our services.

2. Our Services

Nurtura Health provides premium home care services in the Greater Toronto Area, including companion care, personal support, and clinical care coordination. Our services are delivered by qualified caregivers and supervised by registered healthcare professionals.

Service details, including scope, schedule, and pricing, are established through individual care agreements between Nurtura Health and each client or their authorized representative.

3. Use of the Website

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Site in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to any part of the Site or its systems
Use the Site to transmit harmful, misleading, or fraudulent content
Interfere with or disrupt the operation of the Site

4. Service Agreements

Home care services are governed by separate service agreements that outline specific terms including:

Scope and type of care to be provided
Scheduling and hours of service
Fees and payment terms
Cancellation and modification policies
Rights and responsibilities of all parties

These Terms of Service supplement but do not replace individual service agreements.

5. Pricing and Payment

Pricing information on our website is provided for general reference. Actual rates are determined during consultation based on the specific care needs and service tier selected. Detailed pricing is outlined in individual service agreements.

We reserve the right to adjust our rates with reasonable notice to existing clients.

6. Cancellation Policy

Clients may modify or cancel care services with 24 hours notice without penalty. Cancellations with less than 24 hours notice may be subject to a cancellation fee as outlined in the individual service agreement.

7. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Nurtura Health or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our written permission.

8. Disclaimer of Warranties

The Site and its content are provided “as is” without warranties of any kind, either express or implied. While we strive for accuracy, we do not guarantee that the information on our website is complete, current, or error-free.

Our website content does not constitute medical advice. Always consult with qualified healthcare professionals for medical decisions.

9. Limitation of Liability

To the fullest extent permitted by law, Nurtura Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services. Our liability for any direct damages shall not exceed the fees paid for the specific services giving rise to the claim.

10. Insurance and Bonding

Nurtura Health maintains comprehensive general liability insurance and all caregivers are bonded and insured. Details regarding our insurance coverage are available upon request.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be posted on this page with a revised “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms of Service, please contact us:

Email: info@nurturahealth.ca
Phone: (647) 497-7402
Address: Greater Toronto Area, Ontario, Canada